Job TitleDuties and ResponsibilitiesAssume responsibility and accountability for the successful completion of assigned projects.Work with business analyst to understand functional requirements for application software.Develop technical specifications for application software based on functional requirements.Develop application software based on technical specifications.Develop test cases and assist Quality Assurance team with testing.Develop documentation and other training material for application software.Provide technical support in the resolution of problems with application software.Knowledge and ExperienceSubstantial in-depth knowledge of latest.NET application technologies, including ASP.Net, MVC, VB.Net/C#.Net and Visual Studio.Substantial in-depth knowledge of Web Services, SOAP, JQuery, JSON, HTML, XML, and XSLT.Substantial in-depth knowledge of Microsoft SQL Server and experience developing and maintaining stored procedures.Preferred knowledge of Angular JS, Node.js, and SVN.Substantial in-depth knowledge of best practices in coding standards.At least 4 years relevant work experience in the implementation and support of complex, high availability business applications.Excellent written and verbal business and technical communications skills.Demonstrated strong customer service focus.Ability to work in both a team environment and independently, and with limited direction.Comfortable working in a fast-paced, high-visibility environment.Willingness to take initiative.Flexible, adaptable, receptive, collaborative.Highly enthusiastic and optimistic, can-do attitude.Experience with Onyx or other CRM applications preferred.Core CompetenciesTeamwork: Offers time and/or assistance to colleagues; is widely regarded and respected as someone to go to for help. Fosters friendly and cooperative relationships with others; colleagues enjoy working with the employee. Shares knowledge and mentors staff; works to develop others' knowledge as well as own. Gives and shares credit as appropriate. Contributes to recruiting and training efforts of others, including candidate referrals, job interviews and mentoring. Attends and participates in company and department level functions inside and outside of the office.Problem-Solving & Decision-Making: Demonstrates an understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively takes ownership and follows through on decisions; doesn't minimize or forget about problems.
Determines and fixes root causes rather than just treating symptoms. Applies Client techniques to solve problems that are more ambiguous; challenges long-held beliefs when necessary. Quickly and effectively identifies alternative solutions and the pros/cons of each; confirms that a proposed solution has no unintended consequences. Takes steps to mitigate risk. Consults with colleagues and recommends solutions based on the best interests of customers and shareholders, even when the opinion is unpopular.Communication: Actively listens and speaks to, not over, others. Uses clear and constructive language orally and in writing.
Communicates important developments to the relevant and appropriate audiences in a timely and consistent manner. Asks follow-up questions to ensure all points are understood. Takes time to objectively listen to all viewpoints before forming an opinion. Builds consensus among differing views.Professionalism & Integrity: Makes a positive impression; represents the company well on the phone and in person, including maintaining attire and appearance that is consistent with company image and appropriate for employee's role. Models a 'can-do' attitude and takes initiative as a self-starter; inspires and motivates others to do the same. Embraces, rather than resists, additional responsibilities.
Refrains from office gossip; settles rather than creates conflict with and between others. Exhibits desired work habits including regular office hours and extra hours when necessary while minimizing breaks and non-work related activities. Adheres to all corporate policies; makes prudent use of company resources.