Senior Manager, Change Management (Open to Remote, Continental U.S.)

# Senior Manager, Change Management (Open to Remote, Continental U.S.)change managementorganizational transformationstakeholder engagementcommunicationstrainingorganizational readinessadoption measuremententerprise technologyCRMAIdigital transformationemployee experienceworkforce transformationexecutive presentationsReady to apply?$94K – $133KJoin Merkle and work on a role built for experienced AdTech operators.Apply nowBack to jobsQuick snapshotDetroit, United StatesFull-time## Key detailsSalary$94K – $133KEmployment typeFull-timeSenioritySeniorYears experience5-10LocationDetroit, United States## Full job descriptionSenior Manager, Change Management responsible for designing and executing adoption strategies for commercial transformation initiatives. Key duties include developing change management strategies, stakeholder engagement, organizational readiness, communications, training, adoption measurement, and employee experience. Requires 7+ years experience in change management or related fields, bachelor's degree, and strong skills in facilitation, communication, and executive presentations. Preferred certifications include Prosci or CCMP. Salary range $94,000-$132,750. Benefits include medical, vision, dental, life insurance, disability insurance, 401k, flexible PTO, paid holidays, sick leave, and parental leave. Role is hybrid with expectation to work from office three days per week if within commutable distance; remote candidates across continental U.S. considered with flexibility to align with Pacific Time Zone hours and occasional travel to Los Angeles.### What you'll do* Develop and execute change management strategies supporting enterprise commercial transformation initiatives* Partner with transformation, business, and program leadership teams to integrate change management activities into transformation roadmaps and value realization plans* Conduct stakeholder assessments and organizational impact analyses to identify adoption risks, readiness gaps, and mitigation strategies* Develop audience-specific change and enablement plans tailored to impacted stakeholder groups, roles, and business functions* Design and execute stakeholder engagement strategies to build alignment, sponsorship, and commitment* Create and manage communications strategies, messaging frameworks, and communication plans supporting transformation objectives* Develop executive presentations, leadership communications, talking points, and transformation updates for governance forums and senior stakeholders* Facilitate workshops, leadership alignment sessions, stakeholder meetings, and working sessions to drive engagement and decision-making* Design and implement organizational readiness frameworks, readiness assessments, and go-live support activities* Develop training and enablement strategies including learning journeys, role-based training plans, job aids, playbooks, and adoption resources* Establish and manage change champion networks and feedback mechanisms to strengthen adoption and improve change interventions* Support pilot-to-scale readiness assessments and adoption planning for successful transition to sustained business use* Define, track, and report on adoption, readiness, engagement, and change management KPIs to measure transformation effectiveness* Partner with governance, PMO, and business value teams to support dependency management, executive reporting, and value realization efforts* Collaborate with cross-functional teams, business stakeholders, and external partners to drive measurable adoption outcomes and sustained transformation success### Requirements* Bachelor's degree required* 7+ years of experience in change management, organizational transformation, consulting, employee experience, or organizational effectiveness* Experience leading change activities for enterprise technology, process, and operating model transformations* Strong background in stakeholder engagement, communications, training, organizational readiness, and adoption measurement* Experience conducting change impact assessments and stakeholder analyses* Exceptional facilitation, presentation, and communication skills* Demonstrated ability to influence leaders and stakeholders across complex organizations* Proficiency developing executive-level presentations and communications materials* Preferred: Prosci, CCMP, or similar change management certification* Preferred: Experience supporting commercial transformation initiatives within pharmaceutical, biotechnology, life sciences, or healthcare organizations* Preferred: Experience supporting AI, content operations, digital transformation, workflow, CRM, customer engagement, or enterprise platform implementations* Preferred: Familiarity with employee experience design, workforce transformation, and organizational adoption frameworks* Preferred: Experience with executive enablement platforms, learning technologies, and communications tools### Tech stackAICRMenterprise platformexecutive enablement platformslearning technologiescommunications tools### BenefitsMedical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leave
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