Amazon's AWS Platform Experience - Escalations Team in Seattle, WA is seeking a Senior Escalations Analyst to own complex, large-scale escalations from issue identification to resolution, partnering with cross-functional teams and leadership to drive systemic improvements.
You will retrieve and analyze data using Excel, SQL, and BI tools, present findings to senior leadership, and help shape product features to enhance customer experience, with opportunities to lead monthly leadership reviews.
#J-18808-LjbffrSenior Escalations Lead — Platform Experience & Ops in seattle at Unknown Company
This position is listed as full time and onsite.