Illumio in Sunnyvale, CA, is seeking a Senior Escalation Manager to own end-to-end customer escalations across Product, Engineering, Cloud Operations, SRE, Security, and Leadership. You will drive triage, routing, and accountability, while partnering with enterprise customers to resolve critical issues.
Ideal candidates bring strong program management, outstanding communication, and the ability to influence product and engineering execution at scale in a fast-paced SaaS environment.
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