Senior Enterprise Customer Success Leader

Freshworks is seeking a Customer Success Manager to own a portfolio of Key and Enterprise customers across North America, with a hybrid onsite role at our San Mateo headquarters. You’ll partner with executives to maximize value, drive adoption, retention, and renewal readiness while coordinating with cross-functional teams.

You’ll manage a portfolio of 30–35 customers representing $5M–$7M in ARR, lead Executive Business Reviews, and collaborate with Account Executives on renewals and expansions;