- responsible for managing half of the Celebrity fleet
- day-to-day support of the shipboard Hotel Directors
- ensuring exceptional guest experience
- accountable for each ship to meet / exceed the established net promoter score (NPS) and key performance indicators (KPI’s)
- ensures optimal guest vacation experience in accordance with company’s brand promise and standards
- ensures that each ship is operated safely, effectively and efficiently
- liaises closely with all corporate and operational groups to ensure support
- acts as Brand ambassador ensuring company’s culture and ethics are understood and exhibited
- responsible for planning and flawless launch of new ships entering service
- collaborates with all hotel functional areas and Revite/Dry Dock Teams
- tracks individual ship performance and adjusts operations as necessary
- generates routine updates and executive reports to shore-side leadership
- partners with Human Resources to recruit hospitality leaders
- conducts periodic operational ship visits to assess guest experience
- represents hotel operations in situation management meetings
Requirements
- Ten years of experience in hospitality management preferable cruise lines, hotels, resorts.
- Five years of managerial experience as a Hotel Director or General Manager.
- Work experience with a diverse multicultural work force preferred.
- Previous exposure to worldwide operations a plus.
- Bachelor degree from a hospitality college or university.
- 5 years of shipboard experience preferred.
- Working knowledge of computers, Internet access, and the ability to navigate within a variety business related software packages such as Microsoft Word and Excel.
Core Competencies
Demonstrates extensive experience in hospitality management, particularly within cruise lines, hotels, and resorts, with a strong focus on guest experience and operational efficiency. Proven ability to lead diverse teams, manage shipboard operations, and ensure adherence to brand standards and performance metrics.
Highest-signal resume keywords
- Hospitality Management
- Guest Experience Optimization
- Shipboard Operations Management
- Team Leadership
- Performance Tracking
ATS Optimization Keywords
Hard Skills
- Operational Management
- Performance Metrics
- Guest Experience Assessment
- Shipboard Experience
- Multicultural Workforce Management
Soft Skills
- Communication
- Collaboration
- Leadership
- Problem-Solving
Certifications & Qualifications
- Bachelor Degree in Hospitality Management
Industry Keywords
- Cruise Lines
- Hotels
- Resorts
- Net Promoter Score
- Key Performance Indicators
Tools & Technologies
- Microsoft Word
- Microsoft Excel
- Business Software Navigation