Senior Director, Business Development Operations, Support

• Lead and grow the Business Development Operations & Support group
• Build and evolve systems, reporting, processes, and operating rhythms for deal and customer visibility
• Own customer-facing planning and reporting, including account status, progress, next steps, and strategic plans
• Gather and synthesize customer and market intelligence to inform site selection, pricing, market comps, and competitive analysis
• Own forecasts and deal-status reporting that inform at-risk project investment and long lead equipment commitments
• Develop innovative trackers, dashboards, and repeatable processes
• Engage directly with hyperscale and AI customers
• Build, lead, and develop the BD-OS team
• Manage workback schedules and timeline discipline on live deals
• Coordinate with Legal, Energy, Sites, and Capital Markets on deal-critical inputs
• Prepare strategic reporting and approval-request materials for senior leadership, capital partners, and the board
• Improve BD-wide operating rhythm and structure as deal volume grows

Requirements

• Bachelor's degree required; MBA or relevant advanced degree a plus
• 12+ years of experience in business development operations, program/project management, deal management, business development, technical sales, or a related commercial operations role, including people management experience
• Direct experience working for or with hyperscale customers, or deep familiarity with the data center market
• Experience with, or strong aptitude for, market and competitive intelligence
• Experience owning forecasts and reporting with financial consequences
• Experience managing people and developing talent
• Experience with CRM platforms and customer/account reporting structures
• Demonstrated ability to drive structure and cross-functional cooperation with senior stakeholders
• Direct experience preparing and presenting senior leadership or board-level reporting, including approval-request materials
• Strong judgment on sequencing and prioritization in a fast-scaling environment
• Experience with CRM systems such as Salesforce and Smartsheet and building reporting/dashboard tools
• Excellent written and verbal communication skills
• Ability to lead cross-functionally across legal, technical, and commercial teams
• Ability to travel up to 25%-50% for company gatherings or project sites

Core Competencies

Demonstrates expertise in business development operations, including managing customer-facing planning, reporting, and competitive analysis. Proven ability to lead teams, develop innovative processes, and engage with hyperscale customers while ensuring effective cross-functional collaboration.

Highest-signal resume keywords

• Business Development Operations
• Forecasting and Reporting
• CRM Platforms (Salesforce, Smartsheet)
• Market and Competitive Intelligence
• People Management

Hard Skills

• Deal Management
• Program/Project Management
• Customer/Account Reporting
• Data Analysis
• Dashboard Development

Soft Skills

• Excellent Communication Skills
• Strong Judgment
• Cross-Functional Leadership

Certifications & Qualifications

• Bachelor's Degree
• MBA or Relevant Advanced Degree

Industry Keywords

• Hyperscale Customers
• Data Center Market
• Capital Markets
• Strategic Reporting

Tools & Technologies

• Salesforce
• Smartsheet