Senior Customer Sustaining Manager

Senior Customer Sustaining Manager

Location (HYBRID): Sunnyvale, CA. This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Senior Customer Sustaining Manager (Networking / Data Center). Seeking an experienced Technical Program Manager to lead complex, cross-functional engineering programs focused on network infrastructure, cloud technologies, data center modernization, and product delivery. The role bridges Engineering, Product Management, QA, Operations, and strategic customers to drive execution, product quality, and successful deployments.

Key Responsibilities

• Lead end-to-end technical program execution, including scope, milestones, dependencies, deliverables, risks, and stakeholder reporting.
• Coordinate software development, feature validation, testing, product qualification, release readiness, and production deployments.
• Support network and data center transformation initiatives involving EVPN/VXLAN fabrics, routing, cloud networking, and infrastructure modernization.
• Manage technical escalations, root cause analysis (RCA), corrective actions, and resolution of customer-impacting issues.
• Partner with Engineering, QA, Product Management, and Operations to align customer requirements with engineering priorities and product roadmaps.
• Drive technical reviews, architecture discussions, PoCs, change management, and continuous improvements in product quality and operational efficiency.
• Communicate program status, risks, technical challenges, and key decisions to stakeholders and executive leadership.

Basic Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related technical field.
• Strong understanding of networking, cloud infrastructure, data center fabrics, EVPN/VXLAN, and routing technologies.
• Experience with software development lifecycles, system integration testing, regression testing, software qualification, and release management.
• Proven ability to manage complex technical programs involving multiple engineering teams and stakeholders.
• Experience with enterprise, service provider, or cloud infrastructure customers.
• Strong risk management, problem-solving, organizational, and executive communication skills.
• Ability to influence cross-functional teams without direct reporting authority.

Preferred Qualifications

• Experience leading large-scale cloud or data center transformation programs.
• Background in network product development, software engineering, or quality engineering.
• Familiarity with Agile methodologies, Jira, Confluence, and program tracking tools.
• Experience supporting major enterprise or cloud customers.
• Bachelor's or Master's degree in Computer Science, Engineering, IT, or a related technical field; relevant networking, cloud, or program management certifications are a plus.

Key Success Measures

• Deliver complex technical programs on schedule and aligned with engineering and business objectives.
• Improve product quality, release readiness, and deployment reliability.
• Resolve critical technical escalations effectively.
• Strengthen collaboration across Engineering, Product Management, and Customer Operations.
• Reduce program risks and improve execution efficiency.

What We Can Offer You

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Salary

Annual Salary USD 158,500 - 321,000 in California

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Compliance

HPE is an E-Verify employer. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Accessibility

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Privacy

Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.