Senior Account Manager - Fine Art Logistics - Full-Time

Senior Account ManagerThe Staff Pad is proud to partner with a global leader in fine art logistics, and we are looking to hire an experienced Senior Account Manager who will serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability at their Miami, FL location. This role combines senior-level client relationship management, commercial leadership, and operational oversight. You will play a key role in expanding strategic accounts, mentoring junior team members, and contributing to broader business initiatives and growth strategies.

This position is ideal for a highly experienced, results-driven professional who thrives in a fast-paced, client-centric environment and excels at managing sophisticated client needs while delivering exceptional service and business outcomes.What You'll Do:Serve as the senior point of contact for key client accounts, build long-term partnerships, understand client objectives, identify growth opportunities, and lead client meetings, presentations, and business reviewsManage and grow strategic accounts by driving revenue and profitability, identify cross-selling and upselling opportunities, support new business development, and contribute to pricing strategies and market positioningOversee complex domestic and international logistics projects, ensure on-time and on-budget delivery, resolve operational issues, and coordinate cross-functional teams to maintain service excellenceManage account financials through quoting, billing, cost control, margin optimization, profitability analysis, forecasting, reporting, and revenue target achievementEnsure compliance with CITES, NOAA, U.S. Fish & Wildlife, expertise in international shipping regulations, legal, insurance, and company standards while managing operational riskMentor and support Account Managers and junior staff, share best practices, provide guidance on complex accounts, resolve issues, and foster a collaborative, high-performing teamPartner with senior leadership and global offices to manage key accounts, support strategic initiatives, improve processes, and ensure consistent service deliveryChampion service standards, analyze client feedback, lead post-project reviews, and implement continuous improvements to enhance operational efficiency and innovationComply with company policies, procedures, and Health & Safety regulations while acting in the organization's best interests and representing the company professionallyWhat We Are Looking For:Education, Experience and Skills:Bachelor's degree or equivalent professional experience7–10+ years of account management experience within fine art logistics, auction houses, design, luxury services, or a related industryDemonstrated success managing complex, high-value client accounts and revenue-generating portfoliosStrong commercial acumen with a proven ability to drive account growth, profitability, and client retentionIn-depth knowledge of logistics operations, import/export compliance, and pricing strategiesExcellent leadership, communication, presentation, and negotiation skillsExperience mentoring, coaching, or supporting junior team membersProficiency in Microsoft Office Suite; experience with HubSpot and Moveware is a plus (training provided)Why Join This Opportunity?Work with a globally recognized leader in fine art logisticsPartner with prestigious, high-value clientsPlay a strategic role in business growth and client successCollaborative, high-performance environment with strong leadership supportIf you are passionate about delivering exceptional client outcomes and driving continuous improvement, we encourage you to apply today and join a growing team.