Sales Lead - Soma

We are customer obsessed, innovative, and have a culture focused on excellence in retail.

Position Objective

The Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability.

Functional Responsibilities

• Drive for Results: Establishes and communicates clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Perform and oversee basic operational activities such as opening and closing duties and merchandise flow processes.
• Supervise associates in sales, inventory receipt, reconciling cash receipts, or customer services; utilize weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Develop a high-performance culture, motivating the sales team to meet assigned sales and productivity goals; meet personal sales goals.
• Train and coach the selling team to be fluent in all aspects of product knowledge online and in store.
• Train, coach, and assist with locate fulfillment and selling.
• Build High Performing Teams: Motivate and inspire store team, promoting a shared vision while modeling core values.
• Promote an inclusive, collaborative approach to problem solving.
• Communicate with store teams and Management to effectively lead positive change.
• Seek personal developmental opportunities and solicit feedback to build leadership skill set.
• Model the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Model sales expectations by employing techniques and communicating product knowledge; recommend merchandise selections or assist locating or obtaining merchandise based on customer needs and desires.
• Build and maintain a solid customer following through clienteling and wardrobing.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience; remain current on policies regarding payments, coupon acceptance, returns, exchanges, security practices, and other applicable operations.
• Ensure team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign‑up.
• Support, implement, and follow up on training programs and seminars.
• Assist in developing store associates; interpret KPI reports and deliver coaching.
• Drive associate and team engagement by recognizing and rewarding outstanding performance.
• Ensure adherence to all employment practices and policies.
• Other duties as assigned.

This position may be found in multiple brands; some duties may vary by brand.

Qualifications

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to communicate with customers.
• Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an 8‑hour shift.

Equal Opportunity Employment

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.