Sales Associate

Sales Associate

Location: Seattle, WA (In Person)

Schedule: Full-Time | Flexibility required for evenings, weekends, and peak retail seasons

FLSA: Non-Exempt, Hourly

About The Refind

The Refind is a luxury resale company redefining how people shop and sell. Founded and operated by a female-led team, we are a fast-growing business rooted in style, authenticity, and sustainability. We curate and resell the most coveted closets around the world through our Instagram Live Shows, website, and flagship Seattle store.

About the Role

Sales Associates work on our flagship Seattle store team. This role combines traditional retail sales with social selling and clienteling.

Key Responsibilities

Customer Experience

• Deliver high-touch service to every guest, ensuring a memorable luxury retail experience
• Provide styling advice and product knowledge to guide client purchases
• Build lasting client relationships and contribute to our growing community

Clienteling & Social Selling

• Proactively engage clients through one-on-one outreach and clienteling
• Drive sales through Instagram Stories and DMs, extending the in-store experience online
• Track client preferences and provide curated, personalized recommendations

Retail Floor Operations

• Support daily retail operations, including opening/closing, transactions, and inventory flow
• Assist in merchandising and maintaining the visual presentation of the store
• Partner across departments to ensure smooth product turnover

Education and Experience

• High school diploma or GED
• 3+ years of retail sales experience, preferably in luxury or specialty retail
• Strong sales track record with clienteling experience

Skills and Abilities

• Excellent communication skills and the ability to build rapport with a diverse clientele
• Proactive, detail-oriented problem solver
• Knowledge of fashion and luxury brands; styling experience a plus
• Comfort using Instagram to drive sales and engagement
• Adaptable in a fast-paced, open workspace environment
• Comfort and professionalism in a Live Show studio where models change on set
• Proficiency with POS, inventory, and communication software
• Ability to stand for extended periods, bend, reach, and lift up to 30 pounds, with or without reasonable accommodation
• Passion for fashion and luxury resale

Other duties as assigned.

Compensation and Benefits

The Refind offers competitive compensation commensurate with experience and industry standards for the Seattle market. The pay for this role is $25 to $30 an hour. This role is also eligible for a monthly sales bonus. We are committed to fostering a fun, supportive, and engaging work environment. Eligible full-time employees receive benefits and perks, including health, dental, vision, paid time off (PTO), sick time, free snacks and drinks, and employee discounts on merchandise.

All qualified applicants will receive consideration for employment without regard to age, ancestry, caste, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.