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Now Hiring: Reservation Manager | High-Volume Multi-Unit Restaurant Group – Miami
Are you the kind of person who can read a room before even stepping into it? Do you thrive in fast-paced environments where timing, flow, and flawless execution are everything?
A dynamic and highly acclaimed restaurant group in Miami is seeking a sharp, proactive Reservation Manager to oversee the guest booking experience across multiple locations. This is not your average reservations job — it's a strategic role at the intersection of guest relations, operations, and hospitality tech.
What You’ll Own:
- The Guest Journey : You’ll be the architect of the first impression — managing reservations, pacing, and communication for daily service, VIPs, large parties, and events.
- Platform Mastery : Leverage tools like 7Rooms and OpenTable to build smart booking systems that balance volume with experience.
- Team Alignment : Coordinate with hosts, managers, and front-of-house teams to ensure every shift runs like clockwork.
- Data & Strategy : Use reporting tools and trend analysis to improve table turns, reduce no-shows, and fine-tune the booking process.
- Problem-Solving : Handle reservation conflicts or guest issues with calm, professional confidence.
- Training & Support : Coach and empower on-site teams to ensure consistency in guest communications and booking accuracy.
What We’re Looking For:
- Proven experience managing high-volume reservations in upscale or multi-unit dining environments.
- Strong working knowledge of 7Rooms, OpenTable , and guest CRM platforms.
- A hospitality-first mindset with a strong understanding of restaurant operations and guest flow.
- Excellent communication and organization skills with a calm, solution-driven approach under pressure.
- Flexibility to work evenings, weekends, and holidays.
What’s In It for You:
- Competitive compensation
- Health and wellness benefits
- Opportunity to play a key role in one of Miami’s most respected and fast-growing hospitality groups
Interested candidates should submit their resume to the email listed in this job post. Only qualified applicants will be contacted for next steps.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Hospitality and Restaurants
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