Join our technical support team
Katana Electronics LLC is looking for a Remote Technical Support Representative who enjoys solving problems and helping customers. In this role, you'll communicate with customers, help clarify technical issues, document support requests, and coordinate with the appropriate team members to move customer questions toward resolution.
Responsibilities
* Respond to customer technical questions by email and other approved support channels.
* Help customers identify and clearly describe technical issues.
* Document customer inquiries, troubleshooting information, and resolutions.
* Coordinate with internal team members when an issue requires additional technical expertise.
* Follow up with customers on open support matters.
Maintain clear and professional customer communication.
* Become familiar with Katana Electronics' manufacturing capabilities and services.
Qualifications
* Strong written and verbal communication skills.
Comfortable discussing technical information with customers.
* Good computer and internet skills.
Strong troubleshooting and problem-solving ability.
* Ability to stay organized while handling multiple customer inquiries.
* Experience in technical support, customer service, electronics, manufacturing, or a related environment is beneficial.
About Katana Electronics LLC
Katana Electronics provides electronics contract manufacturing services, including printed circuit board assembly, cable and harness assembly, box-build final assembly, prototyping, production runs, procurement, and supply-chain-related services.
Remote Technical Support Representative in West Valley City at Katana Electronics LLC
This position is listed as contract and able to be worked remotely. It was posted last week.