Remote Senior Call Center Representative
TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail‑oriented, adaptable, and thrive in a fast‑paced, high‑volume environment.
Responsibilities:
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Train and onboard new CSRs
- Conduct database and open‑source research
- Route and expedite calls appropriately
- Other duties as assigned
Requirements:
- 5+ years experience in a call center
- Associate's Degree
- Proven ability to multitask simultaneously while communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
- Experience handling sensitive information
Remote position. Candidate must reside within Miami, FL or nearby cities.
Seniority Level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Other
- IT Services and IT Consulting