Bold Penguin seeks an Operational Support Services Manager to lead the OSS team, driving fast, accurate agent support and high-quality workflows. You’ll own escalation timelines, coach teams, and partner with CS, Carrier Ops, Product, and Engineering to scale an exceptional agent experience.
You’ll oversee operational execution, continuous improvement, and SOP updates, while maintaining a customer-first culture and ensuring SLA performance across channels.
#J-18808-LjbffrRemote Operational Support Leader in dublin at Unknown Company
This position is listed as full time and onsite.