Humana Inc. is seeking a Manager for the IFG Agnostic Call Center to oversee day-to-day operations of the Medicare call center, guiding inbound/outbound calls, enrollments, and member inquiries in a remote environment.
You will drive KPI performance, QA, and CAHPS/STAR initiatives, ensure CMS/HIPAA compliance, and lead coaching of supervisors and agents. Occasional travel to Humana offices for training may be required.
#J-18808-LjbffrRemote Medicare Call Center Manager in honolulu at Unknown Company
This position is listed as full time and able to be worked remotely.