Nordic Naturals in the United States is seeking a Director of Customer Experience to lead day-to-day service operations for D2C, B2B, and B2C channels, ensuring service standards and high customer satisfaction while optimizing processes and team performance. This role emphasizes cross-channel management and continuous improvement in a remote setting.
You will drive omnichannel journeys, oversee the SAP order journey, and develop SOPs, metrics, and talents.
#J-18808-LjbffrRemote Head of Customer Experience & Operations in watsonville at Unknown Company
This position is listed as full time and able to be worked remotely.