Kaleidoscope, an Infosys Company, seeks a proactive Contact Center Business Analyst to independently lead requirement discussions and bridge business and technical teams on remote projects.
You will drive BRD/FRD creation, client workshops, process mapping, and UAT support for contact center modernization, including migration from Avaya/Cisco to Genesys Cloud CX with IVR, IVA, and Voice AI integrations.
#J-18808-LjbffrRemote Genesys Cloud CX BA: IVR, AI & Migration in seattle at Unknown Company
This position is listed as full time and able to be worked remotely.