KFK Group is searching for the next talented individual to add to our roster! We're currently searching for a Regional Manager to oversee our 6 New Orleans hotel properties! Whether you are a rising star with solid, full-service hotel General Manager experience ready for your first shot at an above property management role or, a seasoned Regional Manager of hotel properties, this could be your next opportunity!
KFK Group is a New Orleans based hospitality company focused on delivering consistent operational excellence and strong customer experiences across its locations. KFK Group values integrity, accountability, and a passion for serving others.
Role Description
The Regional Manager is a full-time, on-site role based in KFK's New Orleans based Corporate Office. The Regional Manager is responsible for overseeing operations, performance, and team leadership across multiple hotels in the New Orleans market. In this role, the Regional Manager monitors key performance metrics, reviews financial and operational reports, and implements strategies to improve efficiency, customer satisfaction, and profitability. The position includes regularly visiting sites, coaching managers at each hotel, ensuring adherence to company policies and brand standards, and addressing escalated issues. The Regional Manager collaborates with senior leadership to set goals, executes action plans, coordinates cross-functional initiatives, and supports hiring, training, and development efforts for managers and staff. The role also involves participating in budget planning, forecasting, and reporting.
Key Responsibilittes
- Operational Leadership: Provide strategic direction and oversight to General Managers to ensure all properties meet or exceed standards for guest satisfaction by executing a consistently crisp delivery of both our product and guest service. Our goal is to have our customers leaving our hotels "screaming from the rooftops" advocating others to choose us for their hotel needs in New Orleans.
- Sales Leadership: Stay integrated into the unique New Orleans tourism and business ecosystem to identify local market trends and growth opportunities. Lead on-property Sales teams to achieve target production from key segments including Group, Corporate, & Catering business.
- Financial Performance: Drive profitability in each hotel by analyzing P&L statements, managing to budget, optimizing labor costs, and collaborating with revenue management to maximize RevPAR share.
- Talent Development: Recruit, mentor, and retain top-tier General Managers and key Operations leaders. Foster a culture of accountability, continuous improvement, and high employee morale.
- Guest Relations & Quality Assurance: Maintain a relentless focus on guest satisfaction. Ensure properties consistently achieve high scores on guest reviews and brand quality assurance (QA) inspections.
- Asset Management: Ensure property maintenance and physical assets are preserved and enhanced according to company and brand guidelines.
Qualifications
- Experience with process improvement, standard operating procedures, and compliance with company policies and brand standards.
- Strong regional or multi-site management experience, including oversight of operations, staff, and performance across several locations preferred.
- Must have direct experience in the New Orleans market.
- Demonstrated skills in leadership, team development, and coaching, with the ability to build engagement and accountability.
- Proficiency in analyzing financial, operational, and performance data to identify trends and drive improvements.
- Excellent communication and relationship-building skills.
- Ability to effectively manage priorities, organize regional initiatives, and solve complex problems.