Receptionist

ReceptionistWork Mode: 100% on-siteDuration: Temp to Perm opportunityLocation: Santa Ana office, building 5Work Schedule: 8 am to 5 pm M-FResponsibilities:Greet and direct visitors in office.Operate multi-line telephone system to answer incoming calls and direct callers to appropriate personnel.Answer questions about the organization and provide callers with address, directions, and other general information.Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.Monitor visitor access and issue visitor passes as required.Update appointment calendars and accept deliveries as needed.Receive, sort, and route applicable mail/packages left for employee or customer pickup.Create and print memos, correspondence, reports, and other documents when necessary.Order, receive, and maintain office supplies.Perform other clerical duties such as filing, photocopying, and collating.Work on special projects for other departments/business units.Requirements:Knowledge of Microsoft Office applications.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to take and write notes, routine reports, and correspondences as requested.Ability to speak effectively before groups of customers or employees of the organization.Ability to calculate basic figures and amounts such as percentages.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Must have a minimum of 1 year of Receptionist experience.Preferred Skills:Escrow/Title experience is a plus, but not required.Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.Manages difficult or emotional customer situations; responds promptly to customer needs.Balances team and individual responsibilities; exhibits objectivity and openness to others' views.Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration.