PSP - TAS1 A4 SC1 (Active Directory, Printers, & Server Administration)

IT Infrastructure AdministratorThis position is assigned to the Bureau of Enterprise Technology Services Office. Responsible for advanced technical work in support of highly complex and critical technology systems that support PSPs Active Directory, Printers and Server Administration. Work Location: In-office daily to start, progressing to telework (hybrid with two days onsite (1800 Elmerton Avenue, Harrisburg, PA 17110)). Schedule can be discussed during interview. Work hours: 8AM to 5PM (hourlong lunch) Start date can be ID'd upon after compliant PATCH and PSP background checks related to employment and CJIS policies have been processed and approved. Candidate must go onsite on their first day to pick up commonwealth-issued equipment, badging, etc. Position Purpose: This individual must be able to comprehend enterprise IT policies, initiatives and perform the necessary actions to comply with these policies. When necessary, assist users and other IT groups when troubleshooting issues and act as a liaison with vendors.

Work assignments are provided with specific instructions and objectives along with the expected completion dates. This position provides technical execution of their assigned duties and responsibilities. This position is in the Bureau of Enterprise Technology Services Office currently assigned to the Pennsylvania State Police (PSP) and is located at PSP Department Headquarters. This position functions as the technical expert and agency point of contact for infrastructure server administration, Active Directory and Printer administration. This position supports IT Staff and the PSP business. This position is responsible for systems deployed in all facilities, field sites, commonwealth managed data centers, and disaster recovery locations. Description of Duties: Design and supervise the implementation of solutions for agency use of Microsoft Active Directory, to include CUPSS. Establish Active Directory security group provisioning standards, Naming conventions, Group Policy Object deployment, Domain controller deployment, operation, and maintenance.

Act as the agency point of contact for communications regarding the Commonwealth's implementation of Microsoft Active Directory, User account provisioning services, and Antivirus/Intrusion protection products. Design and supervise the implementation of standards for deployment of infrastructure server operational roles. To include File Share servers and Print Share servers. Establish and implement standards for server and file share access control and auditing. Participate in agency Disaster Recover and Continuity of Government planning. Function as liaison between the agency and outside agencies or vendors as necessary to resolve operational problems. Perform work on special projects. Be knowledgeable of, adhere to, and contribute to established service management processes and procedures.

Be knowledgeable of, adhere to, and contribute to established knowledge management processes and procedures. Be knowledgeable of, adhere to, and contribute to established digital accessibility regulations and standards. Perform related work as necessary. Responds to after-hours requests for technical assistance on an as-needed basis Must be able to pass PSP background checks related to employment and CJIS policies Performs other related duties as assigned, to include those outlined in the Department's CoG Plan when the Plan is activated. Responds to the designated alternate or secondary location when directed in response to a catastrophic incident. Essential Functions: Use personal computer/laptop with Microsoft Office products and other business/technical software Plan, organize and prioritize multiple tasks effectively Analyze and interpret complex information Analyze and logically troubleshoot discrepancies Successfully completes mandatory training Communicate effectively both orally and written Establish and maintain effective working relationships Work independently and as a team member Interpret and apply security concepts Skills: Enterprise IT - Required - 5 Years Active Directory Administration - Required - 3 Years File Share / Print Server Management - Required - 3 Years Networking Fundamentals - Required - 3 Years Endpoint / Remote Support - Required - 3 Years CUPSS or other Identity Provisioning - Required - 2 Years Scripting (PowerShell, VBScript, etc.) - Required - 2 Years Microsoft 365 / Exchange Resource Management - Required - 2 Years Strong documentation - Required Process/Policy adherence - Required Security mindset - Required Professional communication - Required Chain-of-command respect - Required Calm under pressure - Required Independent troubleshooting - Required Identity/IAM certifications - Highly desired User/Admin enterprise experience - Highly desired Government/state IT experience - Highly desired