Overview
Project Manager with Salesforce Service Cloud experience
Salesforce (Primary : Service cloud space)
Responsibilities
- Minimum 10+ years of Salesforce experience with strong leadership and influence skills
- Experience in Managing service cloud projects specifically Service cloud Voice features and delivered to client successfully. At least, one project in Service cloud Voice is a must
- Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
- Develop full-scale project plans and associated communication documents.
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
- Estimate the resources and participants needed to achieve project goals.
- Set and continually manage project expectations with team members and other stakeholders.
- Plan and schedule project timelines and milestones using appropriate tools.
- Identify and manage project dependencies and critical path.
- Track project milestones and deliverables.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations
- Knowledge on experience with Salesforce Development & good to have Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows).
Salesforce Project Manager Requirements & Skills
- Proven experience as a Salesforce Project Manager or similar role.
- Strong understanding of Salesforce platform and its functionalities.
- Excellent project management skills, including managing large, complex projects.
- Experience in Agile methodologies and project management tools.
- Strong interpersonal and negotiation skills.
- Ability to lead and motivate cross-functional teams.
- Bachelor's degree in computer science, Business, or related field; PMP certification is a plus
- Strong analytical and problem-solving abilities.