Program Operations Specialist (NE S 7)

Program Operations SpecialistThe Accounting, Compliance, and Governance (ACG) Team has an outstanding opportunity for Program Operations Specialist to join their team.About this OpportunityAs a Program Operations Specialist, this critical role will support the development and maintenance of the University's foundation data model (FDM) and financial data governance practices. Reporting to the Manager of Enterprise Accounting and Governance, this role will be responsible for supporting internal stakeholders, both within Finance Planning and Budgeting (FPB) and across the wider campus community, in maintaining unit-level data structures and providing oversight to ensure data governance standards are followed. Further, this role is responsible for addressing business operations and campus support needs and driving to solutions.

Specific duties will include triaging and fulfilling foundation data model (FDM) maintenance tickets, documenting and analyzing business processes to drive improvements, and collaborating with FPB, UWIT, and Shared Environment resources to handle escalated inquiries.Additionally, as a proactive team member focused on continuous improvement, the incumbent will be expected to identify process issues, evaluate opportunities for enhancement, and contribute to the implementation of recommended solutions to support ongoing Workday processes and business operations.Key ResponsibilitiesCustomer Service, Outreach, and Project Support (40%)Triage support request intake and resolution; engaging with and escalating to appropriate teams and resources as neededCollaborate with stakeholders to understand business requirements and facilitate process improvements, resulting in complete work products for institutional useParticipate in the review of Workday updates impacting finance operations, including requirement reviews, testing and training as necessaryPartner with teams in Finance, Planning & Budgeting (FPB), Shared Environments, and UWIT to ensure consistency in process and training across all Workday Finance transactionsSupport resolution of complex user/stakeholder inquiries as neededWorkday FDM and Accounting Configuration Support (40%)Process Workday FDM change requestsProcess defined EIB data loads within WorkdayAdvise process partners on appropriate FDM and accounting Worktags usageManage operational data elements and attributes within Workday and external systemsProvide Workday task assignment and delegation supportProvide support for other finance operations transactions as required, including higher volume windows and major processing activitiesEnterprise Accounting and Governance Support (20%)Update and maintain process, system, and support materialsSupport communication efforts related to major Workday activities, system enhancements/updates, and known issuesMaintain and coordinate changes to support request intake forms, assignment groups, and designWork with a diverse group of individuals, placing a value on diversity, equity, and inclusivenessOther duties as assignedTrain and cross train staff within Finance, Planning and BudgetingRequired QualificationsTo be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.Bachelor's degree and 2 years of experience relevant experience working in Finance, Accounting, or Enterprise Systems supportExperience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume timeframesAbility to communicate effectively with diverse stakeholders, including customers and key process stakeholdersExcellent written and verbal communication skills, with a strong focus on clarity and concisenessExperience using a proactive continual service improvement/iterative approach to meet process design requirements, assimilating stakeholder feedback, and refining operational frameworks on an ongoing basisDemonstrated experience in working on diverse groups and teams; respects, values, and contributes to FPB and UW's commitment to diversity, inclusion, and equity.Preferred QualificationsExperience executing and/or managing relevant Workday training at the University of Washington or in a comparable higher education environmentAbout the TeamFinance, Planning, and Budgeting (FPB) encompasses the major central financial, planning, analytical, and budgeting functions for the University of Washington, including:Financial Stewardship & OperationsInstitutional Analytics & Decision SupportBudget, Policy & StrategyUniversity Business ServicesCompensation, Benefits and Position DetailsPay Range Minimum:$61,368.00 annualPay Range Maximum:$75,084.00 annualOther Compensation:-Benefits:For information about benefits for this position, visit Shift (United States of America)Temporary or Regular?This is a regular positionFTE (Full-Time Equivalent):100.00%Union/Bargaining Unit:Not ApplicableAbout the UWWorking at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.Our CommitmentThe University of Washington is committed to fostering an inclusive, respectful and welcoming community for all.

As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.To request disability accommodation in the application process, contact the Disability Services Office at or considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.