Product Manager-IvrServe as main POC for clients and business partners across assigned products.Drive daily/weekly/monthly communications from supervisor to VP/C-suite level.Deliver executive presentations and manage stakeholder expectations.Leverage strong product/technical acumen (AI, ML, contact center tools like IVR, call analytics).Support client success for human-centric AI solutions (behavioral insights, conversational bots, simulations).Collaborate with data science and product teams; no direct team management required.5+ years client success experience; English required, Spanish preferred.