Product Enablement Manager, NA

The North America Product organization enables standardized product deployment at scale by connecting product definition, operational readiness, deployment execution, cost performance, and lessons learned.

Requirements

Required Qualifications

• 5+ years of experience in Product Operations, Product Management, Technical Program Management, Operational Readiness, Infrastructure Operations, Process Improvement, Construction Delivery, or a related field.
• Experience supporting the deployment, scale, or operation of complex hardware-intensive, infrastructure, industrial, mission-critical, or data center products.
• Demonstrated experience applying structured change management practices to complex product, process, or technology initiatives, including impact assessment, stakeholder engagement, communications, training, adoption measurement, and reinforcement.
• Strong analytical and problem-solving skills with the ability to translate data and feedback into practical recommendations.
• Experience independently executing project-level work, managing competing priorities, and operating effectively with ambiguity.
• Strong written and verbal communication, facilitation, and cross-functional coordination skills.
• Ability to build productive working relationships with project teams, functional partners, and managers in a matrixed organization.

Preferred Qualifications

• Experience in data centers, mission-critical facilities, industrial systems, hyperscale infrastructure, or large-scale capital projects.
• Formal change management training or certification and experience applying a recognized methodology to project- or program-level change initiatives.
• Familiarity with workflow automation, reporting platforms, dashboards, structured data, and operational metrics.
• Experience maintaining and applying established standards, OPRs, operating procedures, governance processes, deployment playbooks, or readiness models.

Measures of Success

• Assigned programs and projects demonstrate appropriate readiness and adoption of approved product changes.
• Change plans, communications, training, readiness actions, and reinforcement activities are executed accurately and on schedule.
• Adoption barriers, readiness gaps, and delivery risks are identified early, documented clearly, and supported through resolution or escalation.
• Handover documentation is complete, traceable, and aligned with established operational readiness requirements.
• Feedback and change actions are tracked reliably, with practical recommendations provided to accountable owners.
• Metrics and reporting provide useful visibility into readiness, adoption, proficiency, sustainment, and continuous improvement opportunities.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.