Process Improvement Analyst

Job Description

Team: Operational Excellence

Reports to: Vice President, Operational Excellence

Work arrangement: Hybrid, mostly remote

Travel: Minimal travel may be required (~15-20%)

Location(s): Charlotte, Denver, Chicago, San Francisco, Atlanta, New York, Boston, Nashville, Miami, or Dallas

Role Overview

The Process & Measurement Architect / Performance Data Analyst will support the Enterprise Performance Management (EPM) portfolio within the Operational Excellence team. This role will help design and strengthen the processes, performance measures, analytics, and problem-solving practices that enable the installation of an EPM framework across the organization.

The successful candidate will connect business processes with meaningful measures and actionable insights. They will work across functions to clarify how work gets done, define how success is measured, analyze performance, and help leaders turn findings into improvement actions, all while aligning with enterprise strategy.

Key Responsibilities

• Analyze performance data to identify trends, gaps, risks, and opportunities across properties, markets, investments, and business functions.




• Connect operational and financial measures for example, linking occupancy, leasing, development costs, operating expenses, energy use, and customer activity to revenue, margin, returns, or cash flow.




• Develop decision tools and dashboards that help leaders monitor performance, compare scenarios, prioritize resources, and act on emerging issues.




• Identify process and data gaps that limit reliable measurement, then work with business and technology teams to address them.




• Establish accountability for results by clarifying who owns each measure, what actions follow when performance changes, and how progress is reviewed.




• Support business planning and forecasting by connecting goals, assumptions, capacity, budgets, and expected outcomes.




• Support the development and deployment of the Enterprise Performance Management platform and processes.




• Map and maintain process architecture, including process flows, roles, handoffs, decision points, and governance.Support integrated business planning by connecting objectives, plans, performance measures, and review routines.




• Partner with business leaders and subject matter experts to define, refine, and document key performance indicators (KPIs), including definitions, ownership, targets, and data sources.




• Establish consistent measurement and performance review practices across portfolios and functions.Work with data, technology, and business partners to assess data quality, clarify reporting needs, and support reliable performance insights.




• Prepare concise materials and recommendations for leadership discussions, portfolio reviews, and decision-making.




• Track improvement actions and help assess whether changes are producing the intended results.Contribute to change adoption by communicating processes, measures, insights, and expectations to stakeholders.

Skills and Requirements

• 8+ years experience in process design, business operations, performance management, analytics, planning, or a related discipline.




• Ability to map and document business processes and identify opportunities to improve clarity, efficiency, or accountability.




• Strong analytical skills, including the ability to interpret data, identify patterns, and explain findings in a business context.




• Experience defining or managing KPIs, performance measures, targets, or reporting frameworks.




• Structured problem-solving skills, including root-cause analysis and translating analysis into actionable recommendations.




• Skill in creating clear presentations, reports, process documentation, and leadership-ready materials.




• Proficiency with AI tools, spreadsheet and presentation tools; experience with business intelligence or data visualization tools is an advantage.




• Bachelor’s degree in business, engineering, analytics, operations, or a related field, or equivalent practical experience.




• Experience supporting an enterprise performance management, business planning, or operational excellence program.




• Familiarity with integrated business planning, strategy deployment, or portfolio performance reviews.




• Experience with process architecture methods, continuous improvement, or operational excellence frameworks.




• Experience working with enterprise data platforms, dashboards, or performance management software.




• Relevant training or certification in Lean, Six Sigma, business analysis, process management, or data analytics.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to