Principal UX Researcher, Experience Analytics

Amazon Development Center U.S., Inc. is seeking a Principal Researcher to shape how AWS measures and acts on customer journey health at scale.

You will set strategic direction for journey data and establish EXA as the trusted voice on customer experience across AWS. You will conduct research at the intersection of customer stories, metrics, and strategy, translating signals into actionable intelligence that informs roadmaps across service teams and improves customer experiences.