Principal Technical Support Engineer

Technical Support EngineerSeeking a Technical Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a customer in Miami. Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives.

A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data.ResponsibilitiesWork with customers to troubleshoot and resolve complex network and product issuesInterface with our world-class support, development and SQA teams to identify and to resolve product issuesUtilizing Companies Knowledge Management database, research & develop technical tips and solutionsAdvise customer on network management best practices using company product suiteExperienceBachelor's Degree in Computer Science/Network Security related field or equivalent discipline7+ years in network management supporting external enterprise customers2+ years in high touch or managed customer support environmentProven expertise in customer relationship and managementExperience in enterprise or service provider network management environments preferredExperience working onsite at customer locations and cooperatively with HQ teamsDemonstrated ability to identify and resolve complex network and systems issuesCisco Certification (CCNA minimum, CCNP preferred)Linux Certification (RHCSA or equivalent)Knowledge of Windows and Linux operating system environmentsDemonstrated ability to write clear technical documentation and contribute to internal knowledge basesStrong attention to detail and the ability to manage multiple tasks simultaneously.Ability to travel up to 25%Project Management Certification (PMP) is preferredVMware Certification is a preferredDell DOSD (Onsite Server Hardware Support) Certification is preferred