Principal Program Manager

Role: Principal Program Manager - Contract to Hire

Contract Start Date: ASAP

Rate: $67.28 - $87.75/hour W2, dependent on skills and qualifications

Location: Local to MN, need to be open to coming on-site in Minneapolis, MN

Position Overview

We are seeking an experienced Principal Program Manager to lead large-scale, complex enterprise technology programs. This role requires someone who has operated at a true program level—overseeing multiple interconnected workstreams and project managers, managing significant budgets, and driving strategic initiatives across business and technology teams.

The ideal candidate will have experience leading $20M+ enterprise programs and large-scale Salesforce initiatives, with responsibility for overall program strategy, delivery, budget, risk, dependencies, and executive stakeholder management.

Key Responsibilities

• Lead large-scale enterprise programs consisting of multiple projects and complex, interdependent workstreams.
• Provide direction and oversight to multiple Project Managers responsible for individual projects/workstreams within the broader program.
• Manage program budgets of $20M+, including resource allocation, financial oversight, scope, timelines, and delivery.
• Lead complex Salesforce/CRM transformation and implementation initiatives across business and technology teams.
• Establish program strategy, objectives, roadmaps, governance, milestones, and measures of success.
• Manage cross-program risks, dependencies, issues, and tradeoffs while driving decisions and course corrections.
• Partner with executive sponsors, business leaders, technology teams, vendors, and implementation partners.
• Provide executive-level program reporting and recommendations while ensuring alignment across all workstreams.
• Lead programs through organizational and technology change using Agile, Waterfall, or hybrid delivery approaches.

Required Qualifications

• 10+ years of progressive program/project management experience, including significant enterprise-level program leadership.
• Demonstrated experience leading $20M+ programs with multiple concurrent projects/workstreams.
• Experience overseeing and providing direction to multiple Project Managers responsible for workstreams within a larger program.
• Prior experience leading large-scale Salesforce/CRM implementations or transformation programs.
• Experience managing complex technology implementations involving cross-functional business and technology teams.
• Strong program-level budget, risk, dependency, resource, and vendor management experience.
• Proven ability to communicate with and influence senior executives and program sponsors.
• Experience working with implementation partners and large, cross-functional teams.
• Strong knowledge of Agile, Waterfall, Scrum, and hybrid delivery methodologies.
• Bachelor’s degree or equivalent combination of education and relevant experience.

Preferred Qualifications

• Healthcare industry experience.
• Experience with CTI, Omnichannel, or other enterprise customer service technologies.