Principal Infrastructure Engineer

Job Summary

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers. The Principal Infrastructure Engineer is crucial to ensuring the stability, efficiency and security of the products we operate as crucial components of the nation’s healthcare ecosystem. As a member of our Operations team, a Principal Infrastructure Engineer is expected to have knowledge and experience spanning many disciplines with the ability to lead, communicate and execute as a subject matter expert on specific topics or systems. This role may be called upon to troubleshoot deeply technical problems, architect a solution for a new cloud-native application or write an Ansible module to support deployment of new security tooling. At the Principal level, our Platform Engineers are expected to be able to speak on a broad variety of topics and successfully lead projects both internal to our Systems or Operations teams as well as in collaboration with diverse groups of technical and non-technical team members. This position has a specific focus on systems performance tuning and analysis that is becoming even more crucial as we begin operations in Google Cloud Platform. Sizing, tuning troubleshooting and performance monitoring now draw a direct line to the budget as we transition to the minute-by-minute pricing models of the cloud. Knowing where we can gain efficiency and where we cannot sacrifice performance has become a crucial part of our architectural discussion and on-going operational health.

Responsibilities

• Participate in development of strategic goals and plans for new and existing systems infrastructure.
• Research, design, architect, and implement new technologies and solutions that span on-premise and cloud platforms in a method consistent with our security policies and infrastructure-as-code principals.
• Implement performance tuning strategies to optimize system performance, resource utilization, and overall efficiency.
• Collaborate with other teams to design and implement scalable and resilient infrastructure solutions.
• Assist in support of issues impacting the performance or reliability of production transactions.
• Recommend/implement policies, procedures, and technologies to ensure system security through secure system access, monitoring and control.
• Participate as necessary in routine security evaluations.
• Implement automation solutions for system provisioning, configuration management, and performance tuning.
• Ensure compliance with policies, standards, licensing agreements, configuration guidelines, and best-practices for maintaining regulatory compliance.
• Ensure all systems and processes are well-documented and comply with internal policies and industry standards.

Basic Requirements

• Bachelor’s degree in IT, computer science, information sciences or related field or equivalent experience
• 8+ years of experience in systems engineering role
• Experience in a production operation environment with high uptime requirements.
• Familiarity with configuration management tools (Ansible preferred).
• Knowledge of virtualization and containerization technologies – Vmware (vSphere / ESXi 8x) and Kubernetes preferred
• Proficiency in scripting languages (Bash, Powershell, Python, Perl).
• Experience with performance, logging and monitoring tools (Zenoss, Splunk, Datadog, Prometheus, Grafana, etc.)
• Strong background in system metrics analysis and monitoring.
• Experience working in cloud environments (GCP preferred)

Preferred Qualifications

• Experience operating in an environment with sensitive health data
• Experience with RedHat, RockyOS and Windows
• Certifications like RHCE or Google Cloud Architect/Engineer
• Understanding of network operations, network troubleshooting and the ability to understand the output of packet captures
• Experience as a Team Lead, or non-people manager leadership role.

What You’re Like

You’re relentless in getting stuff done. You apply your expertise in an Agile/DevOps world with other talented people. You’re curious about new technology and use your curiosity as fuel to deliver meaningful solutions. And you’re into incremental efforts that ultimately reap huge results.

What We’re Like

We’re a smart team that loves to work toward a common goal: delivering innovative, industry-leading solutions that improve patient care. We pride ourselves on quality work grounded in transparency and accountability. Our goal is to make a positive impact on healthcare, be it on quality, cost, or patient safety.

Flexibility & Work Model

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

Eligibility & Work Authorization

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

Compensation & Benefits

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $161,600 - $197,600 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting.

• comprehensive healthcare (including infertility coverage)
• generous paid time off including paid childbirth and parental leave and mental health days
• pet insurance
• 401(k) with company match and immediate vesting

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Equal Employment Opportunity

Surescripts is proud to be an Equal Employment Opportunity and Aff…

... (EOO statement continued as originally provided)

Accessibility & Reasonable Accommodation

Surescripts recognizes the importance of fostering an environment that leverages the unique contributions of all individuals and we are committed to providing reasonable accommodations to every applicant. If you need a reasonable accommodation for any portion of the employment process, please contact us at

Know Your Rights

Workplace Discrimination is Illegal | Pay Transparency Surescripts participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.