Premium ConciergeThe Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manage the Premium entrances, from the luxury suite level to center court seats, and assist with guest service issues providing top customer services to the Elite members.Responsibilities:Identifying, troubleshooting, and resolving event-night ticketing issues of premium clients.Develop proficiency with, and be able to explain all mobile ticketing initiatives, including Miami HEAT Mobile App and Ticketmaster.Assisting guests, building individual connections, and providing direction with any questions or concerns.Ensuring ingress and egress runs smoothly, and congestion is avoided.Issuing guests passes as needed and within regulations.Maintaining exclusivity for all premium lounges, including Hyde and Bacardi Ocho Suite Level.Desired Qualifications:One year of customer service experience.Excellent verbal communication and interpersonal skillsStrong organizational skills and attention to detail.Ability to perform in a fast-paced environment.Candidates must be enthusiastic with a strong work ethicRespects and understands client and celebrity confidentiality.Event Staff BenefitsCompetitive Pay RatesOvertime Pay (1.5 times regular rate) on Company Observed HolidaysPaid TrainingFree ParkingDiscounted Employee Meals30% discount at Miami HEAT Retail StoreEligible for monthly Elevate All-Star Recognition ProgramArena Talent Experience & Department IncentivesEnd of Season Performance Bonus Program**must meet required criteriaAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWPEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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