POS Support Analyst with Kaseya ExperienceLocation: RemotePosition Type: ContractUS Citizen, Green Card, TN, GC EAD and H4 EAD only. No third-party agencies corp to corp.Skills:Experience in R/D support tools like Kaseya, SCCMWindows 7/10 administration level for troubleshooting the logsSplunk or similar tool to analyze the logsExperience in scripting languages like PowerShell/PythonPOS domain experienceCritical/Analytical thinkingFlexible to working during US night hoursActivities in Scope for Release & Deployment Support Simphony 18.2 Upgrade Support ActivitiesNightly deployment validation North America/Canada company owned storesMonitoring of deployments using Marimba and perform remediation based on SOPsSupport software deployments overnightTriage failures and verify that endpoints have successfully installed the software based on compliance report before store opening on following dayTroubleshoot deployment failure issues through SOPs with by calling the stores to resolve the issue as requiredCommunicate issue resolution to release and deployment teamsPerform maintenance and system configuration support for the endpoints that are part of deploymentRelease/Deployment resources supports calling store using AWS Connect or any other tool to fix any ongoing release/deployment related issues