Platinum Relationship ManagerThe Platinum Relationship Manager will be responsible for the retention and growth of E*TRADE's most valuable and complex retail clients. Through frequent and purpose-driven client contacts, the Relationship Manager will cultivate personal connections by gaining an understanding of the client's investment needs, goals, and objectives while also becoming a trusted resource. Relationship Managers work within a small team and will have the responsibility of delivering white-glove dedicated service experience to all clients.Responsibilities:As a Platinum Relationship Manager, you will help drive our industry leading service culture by:Delivering exceptional client service while cultivating relationships with our highest value E*TRADE clientsProviding comprehensive support including product education, trade facilitation and connecting E*TRADE clients with the full suite of Morgan Stanley products and servicesUtilizing deep technical knowledge of futures and contracts trading, along with strong technical market analysis skillsExhibiting critical thinking / problem solving skills to address client issues and questions to deliver a world-class experienceActing as a liaison between our internal support teams to ensure our client's service needs are met timelyHaving a thorough understanding of all Morgan Stanley products and services and will be responsible for identifying opportunities to maximize all aspects of Morgan StanleyFocusing on the bottom-line performance and constantly looking at ways to improve overall performance, sales, customer satisfaction and the entire customer experienceMitigating risk by strict adherence to company policies and procedures to ensure a secure and compliant work environmentEffectively managing high volumes of client interactions, demonstrating strong organizational skills and a commitment to adhering to a scheduleMinimum Qualifications:Minimum of 1 year of client service experienceFINRA Series 7 and 63 (or equivalent), and ability to be registered in all states and territoriesPreferred Qualifications:1+ years of supporting high net worth or active trader clients in a brokerage or financial services environmentBachelor's degreeThorough understanding of the securities industry including equity, margin, and option tradingExcellent organizational skills with the ability to manage multiple tasksAbility to remain calm, professional and in control in a fast-paced business environmentMust be dedicated to exceeding the expectations of clients, have a passion to excel, and outstanding oral/written communication skillsUtilize independent decision-making skills to manage and resolve issues