Pharmacy Call Center Specialist [ Full Time] (6111)

Job DetailsJob Location: Pharmacy O-P - Memphis, TN 38103Position Type: Full TimeTravel Percentage: NoneJob Shift: DayJob Category: PharmacyMust have National Certification such as PTCB or NHA AND TN Pharmacy Tech License to qualify

A Brief Overview

In accordance with state and federal regulations, responsible for data entry, patient registration, and resolving third party rejects in a call center setting. Works under supervision to handle high-volume customer inquiries, adhering to HIPAA guidelines and company policies. Supports pharmacists, maintains records, and operates pharmacy systems efficiently.

What you will do

• 1. Perform data entry for patient registration and prescription orders, troubleshoot issues, and resolve third party rejects.
• 2. Operate computerized data systems for order entry, claims adjudication, and insurance management.
• 3. Facilitate pharmacy services through calls with patients, ensuring education and delivery transactions.
• 4. Serve as a liaison between patient care units and pharmacy, ensuring responsive and courteous communication.
• 5. Assist pharmacists and communicate issues to senior staff.
• 6. De-escalate conflicts and provide patient assistance as needed.
• 7. Monitor performance and adjust activities to meet productivity standards.
• 8. Conduct initial research of pharmacy issues and upscale complex cases to higher-level staff.
• 9. Review and process prescription claims for accuracy and adherence to guidelines.
• 10. Identify and resolve issues affecting service and business operations.
• 11. Foster teamwork and maintain a positive work environment.
• 12. Assist with training new hires in the call-center and attend required training sessions.
• 13. Operate computer systems and general office equipment.
• 14. Manage correspondence with patients and prescribers, including inbound and outbound calls and emails.
• 15. Assist pharmacists with technical pharmacy services, including packaging medications and maintaining records.
• 16. Prepare and fill prescriptions, ensuring accuracy and compliance with regulations.
• 17. Handle transportation and storage of pharmacy items, ensuring accurate delivery to patient care units.

Qualifications

• Completion of Pharmacy Technician program or equivalent education Required
• PHRMTECH-R - Registered Pharmacy Technician Required
• PHAR-C - Certified Pharmacy Tech Required
• At least 1 year experience as a Pharmacy Technician Required

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - RarelyCarrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Regional One Health is an equal opportunity employer.