Parking Facility Supervisor (62573)

Job Purpose

The Parking Supervisor oversees the daily operations of a Fast Park parking facility to ensure efficient operations, excellent customer service, and a safe, well-organized environment. This role is responsible for supervising staff, maintaining operational standards, and ensuring compliance with company policies and procedures.

Key Responsibilities

• Greet customers and assist with parking procedures, directions, questions, and issue resolution
• Manage traffic flow within the parking facility to maximize space utilization and minimize congestion
• Supervise parking attendants, including training, scheduling support, and performance feedback
• Monitor facility security and report suspicious activity or safety concerns
• Enforce parking regulations and company policies, issuing warnings or citations when necessary
• Handle cash and credit card transactions, ensuring accurate accounting and reconciliation
• Maintain cleanliness and organization of the facility, including light cleaning and reporting maintenance needs
• Assist with shuttle operations to ensure timely and efficient customer transportation
• Deliver exceptional customer service and professionally resolve customer complaints
• Communicate effectively with staff, management, and customers
• Complete daily reports and administrative tasks as required
• Adhere to all safety policies and promote a safe work environment
• Perform other duties as assigned by management

Employee Benefits

• Medical coverage (PPO or HDHP options)
• Dental
• Vision
• Health Savings Account (HSA)
• Basic Life / AD&D
• Supplemental Life / AD&D
• Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay

Qualifications

Required Education

• High School Diploma or equivalent

Required Experience

• Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.
• Experience handling cash and credit card transactions.
• Experience with basic computer operations, including data entry and report generation.

Required Skills and Abilities

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.
• Strong problem‑solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritize tasks in a fast‑paced environment.
• Ability to stand for extended periods and work outdoors in various weather conditions.
• Ability to follow established procedures and guidelines.
• Ability to maintain a professional appearance and demeanor at all times.
• Basic math skills.
• Ability to operate parking‑related equipment (e.g., ticket dispensers, gates).
• Ability to read and interpret maps and directions.
• Ability to maintain accurate records.
• Ability to work flexible hours, including weekends and holidays.
• Valid driver’s license and clean driving record (may be required depending on specific job duties).
• Ability to understand and follow safety regulations.