Order Processing Specialist (Contract)Frida is seeking an Order Processing Specialist (Contract) to join our Operations team based in Miami, FL. This role is responsible for owning the end-to-end order management process, ensuring orders move seamlessly across systems, partners, and customers with speed, accuracy, and accountability. This person will serve as a critical connector between Sales, Operations, Finance, and external partners, proactively identifying and resolving issues before they impact the customer experience. The ideal candidate brings a sharp attention to detail, a bias for action, and a problem-solving mindset, paired with the ability to operate with agility in a fast-paced, high-growth environment.
This role is perfect for someone who thrives on taking ownership, improving processes, and delivering high-quality results that directly impact customer satisfaction and business performance. The Order Processing Specialist (Contract) will thrive in a dynamic, fast-paced, and entrepreneurial environment.Responsibilities to include:Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completed accurately and timelyReview incoming orders for accuracy, contract compliance, and business guidelinesEnter order and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delayCoordinate with warehouse operations to ensure orders are on timeResolve order processing and invoicing issues, escalating when necessaryMaintain a high degree of quality control and validation of completed workWork with Finance to resubmit invoices that are past dueAddress customer concerns regarding shipping delays or damaged goodsUpdate customer records with order details such as shipping details and tracking numbersUpdate Finance with status of payments from Customer PortalsMaintain customer data such as ship-to addresses and essential contact listsEnsure operating and quality standards are met based on service objectivesOther projects as assignedWhat You Will Need:Bachelor's degree in Finance, Business, or related fieldAt least 1 year of experience with order processing, invoicing, data entry, and customer serviceStrong computer skills and fast, accurate data entry capabilitiesTechnical experience with ERP/EDI systems - NetSuite, SAP, etc. are a plusExperience with management of shipping vendors - FedEx, UPS, Freight Carriers are a plusExcellent communication in both written and verbal formsProficient in Microsoft ExcelAbility to work in a fast-paced, performance-based environment and be a self-starterAbility to prioritize, organize, and manage multiple tasks with great attention to detail and qualityEnergetic, positive team player who is excited and comfortable in an entrepreneurial environmentWillingness to roll up your sleeves and execute with the ownership mentalityAbility to work in a fast-paced environment in which requirements & priorities constantly changeExcellent written and verbal communicationConsumer obsessed and possess strong consumer understandingExcellent communicator with strong written, verbal, and presentation skillsAbility to manage multiple projects at once and strong organizational skillsProactive; can operate autonomously, but also collaboratively as part of a teamWho You Will Work With:Frida is an organization that values collaboration and community. As the Order Processing Specialist (Contract), you will work closely with Sales, Operations, Finance, and external partners.Our Ways of Working:Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.EEO:Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Privacy Policy:By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: and Third-Party Submissions:Please note this is a direct search led by Frida.
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