Order Management Specialist I

Order Management Specialist IOur values of honesty, respect, responsibility, discipline, collaboration, open-mindedness, and resourcefulness are deeply intertwined with our culture, fostering an environment where integrity and mutual support thrive, and innovative solutions are encouraged.Position Overview:Under the general supervision of the Order Management Supervisor the Order Management Specialist I will be responsible for accurately entering orders and creating shipments in a timely manner. This person will be expected to understand and follow procedures as provided, have attention to detail, and effective interpersonal skills.Essential Duties and Responsibilities:Accurately key customer orders, sales, marketing and engineering orders into ERP system as assignedAccurately process customer EDI orders in ERP system as assignedAccurately key sales, marketing and engineering orders into ERP system as assignedAccurately key customer returns, credit memos and debit memos into ERP systemCreate return labels for customer returnsProcess credit cards for pay in advance customersProcess order confirmations, shipment details and invoices on customer portals as assignedMake updates to customer orders as requested by buyer, sales representative or sales managerRelease orders, back orders and future orders in a timely mannerGenerate daily reports for backorder replenishment, outstanding orders, etc.Effective communication with other departments as neededWork as a teamWork safely, and report any safety hazards immediatelyMaintain good housekeeping in personal area and all commons areasPerform other duties as assignedNote: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.Education and Experience:High School Diploma-requiredBachelor's Degree-preferred1-2 years in data entry, sales, or customer service-related position-preferredCompetencies and Skills:Highly motivated to performExcellent oral and written communication skillsGreat organization skills and attention to detailExcellent interpersonal skillsStrong computer skills to include experience with Microsoft OfficeAbility and desire to learn and implement new ideasPhysical Demands:Regular and predictable attendance is requiredAbility to sit for prolonged periods of time in front of a computerVisual acuityWorks in an office environmentAble to lift and move up to 25 pounds occasionallyNote: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment and Personal Protective Equipment:Within any of our facilities, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting.

Work environment is similar to most manufacturing and distribution operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.The following Personal Protective Equipment is required:Safety glasses with side shields and hearing protection required when on manufacturing floorThe use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.American Outdoor Brands (and its affiliates) is an equal opportunity employer and considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, pregnancy, gender identity, age, national origin, ancestry, veteran status, military service, application for military service, physical or mental disability, genetic information or any other status protected by applicable state or local law. Candidates must possess proper authorization to work in the United States and, where applicable, to possess technical data as defined in the International Traffic In Arms Regulations (ITAR) 22 CFR 120.

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