Oracle Brm (Billing And Revenue Management) 24X7 Support EngineerTop Must Have's:Technical expertise in Oracle Billing and Revenue Management (BRM)Problem solving and trouble shooting skillsCommunication and CollaborationOracle BRM (Billing and Revenue Management) 24x7 Support Engineer Key Responsibilities:Round-the-Clock Monitoring: Continuously monitor the BRM system to detect and address issues promptly, ensuring minimal downtimeIncident Management: Respond to and resolve incidents and service requests within agreed service levels, providing timely updates to stakeholdersSystem Maintenance: Perform regular maintenance tasks such as patching, upgrades, and performance tuning to keep the system running smoothlyTroubleshooting and Problem Resolution: Diagnose and resolve technical issues, working closely with other IT teams and vendors as neededData Integrity and Security: Ensure the integrity and security of customer data, implementing necessary measures to protect against data breaches and lossDocumentation: Maintain detailed documentation of incidents, resolutions, system configurations, and procedures to ensure knowledge sharing and continuityUser Support and Training: Provide support and training to end-users, helping them navigate and utilize the BRM system effectivelyPerformance Monitoring and Optimization: Continuously monitor system performance and implement optimizations to enhance efficiency and reliabilityCompliance and Reporting: Ensure compliance with regulatory requirements and prepare regular reports on system performance and incidentsCollaboration: Work collaboratively with cross-functional teams to implement new features, enhancements, and integrations Team player- collaborate with offshore team in India to ensure 24X7 support