Research And Claims ManagerThe Research and Claims Manager is a highly knowledgeable professional with time management, critical thinking and people management skills. This role reports to the Department Head. The purpose of this role is to provide guidance and motivation to a team of research and claims associates.
Also, support for initiatives, projects and audits.ResponsibilitiesManage KPIs, motivate and coach Search and Claim AssociatesMonitor, review and provide feedback on employee work output and qualityManage the workload, scheduling and staffing of RCU employeesEnsure the team works efficiently, within required SLAsConduct and document one-one discussions with direct reportsProvide disciplinary actions when warrantedAnalyze information, conduct trend analysis and report findings to the RCU department headImplement process improvements that drive efficiency and impact performanceUse good judgment to make account level decisions and provide guidance to the teamAssist with audit requests for information including pre-audit deliverables and post-audit remediationResponsible for daily processesBecome the subject matter expert for your teamDesired Experience3-5 years of experience in the financial services fieldIntermediate level MS Word & ExcelPrevious supervisory experienceProcess management experienceProven track record with meeting and exceeding goalsKey AttributesMotivational, driven to exceed goalsExcellent communication skills, both written and verbalAbility to prioritize workload according to challenging deadlinesAbility to give constructive, balanced feedbackScheduleFull-time position, 40 hours per weekMonday to FridayCore business hours: 8:00 am – 5:00 pmOccasional overtime may be required to meet deadlines, project requirements, or audit deliverablesHybrid Work ScheduleHybrid work arrangement availableEmployees are expected to work in the office 3 days per week and remotely for the remaining scheduled workdaysIn-office attendance may increase based on business needs, team meetings, training sessions, or departmental initiativesSalarySalary: $72,000Compensation will be commensurate with experience, qualifications, and demonstrated leadership capabilities.Eligible for company benefits and any applicable performance-based incentives