Operations AnalystCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.As part of our interview process, we request that candidates have their cameras on during video interviews.
This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.About the Role:We're looking for an Operations Analyst who leads with curiosity and communication. This role sits within our Operations organization, with a primary focus on supporting our Customer Relations teams.
The ideal candidate is deeply data fluent, translates complex business questions into clear insights, and has the interpersonal intelligence to understand what stakeholders need and the drive to deliver independently.You'll report to the Senior Manager, Operations Analytics and work onsite 3+ days a week from our Santa Ana, CA office.What You'll Do:Embed yourself in our Operations teams to understand how they work and what they need to succeed, then build the reporting and analysis that supports them.Work from the stakeholder backwards: listen closely, ask the right questions, and translate business needs into actionable reporting and analysis.Build and maintain dashboards and reports that are clear, robust, and accessible to non-technical audiences.Support Customer Relations with reporting on call center performance, customer trends, and service quality.Partner with broader operations leadership on analytics around resourcing, throughput, and operational performance.Leverage data across internal systems to identify trends, inform recommendations, and guide projects from scoping through delivery.Train team members on data tools and best practices to build broader analytical self-sufficiency.Who You Are:Must Haves:3+ years of experience in operations or business analyticsUnderstanding of data best practices, visualization and reportingStrong proficiency with SQLAdvanced level of proficiency with Google Sheets and/or ExcelNice to Haves:5+ years of experience in operations or business analyticsExperience supporting operations and/or customer facing teamsExperience with Google Cloud Platform and Big QueryFamiliarity with Collectors OperationsSalesforce platform familiarityExperience using Lightdash, Tableau, Looker or similarEvidence of training others to use tools or dataBS/MS in related fieldFamiliarity with ticketing or case management systemsCall center reporting experienceProficiency in using AI to analyze data and generate docs, presentations, graphs and dashboardsExperience supporting and collaborating with cross-functional teamsStrong communication skills and the ability to build trust with non-technical stakeholdersSalary Range: The salary range for this position is $62,000 - $90,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.Reasons To Join Us:Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and VisionAdditional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goalsVacation: All salaried employees are eligible for flexible time-offHoliday Pay: All regular, full-time employees are eligible for ten company paid holidaysEmployee Discounts: Employees receive discounts on select grading services for approved submissionsFlexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needsFun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activitiesCollectors uses e-Verify to validate your ability to work legally in the United States.We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.
We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.If you require an accommodation to apply or interview with us due to a disability or special need, please email residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.If you are based in California, you can read information for California residents here.