Office SupervisorThe Office Supervisor is responsible for overseeing all front-end operations, ensuring a smooth and efficient checkout process for customers. This role includes supervising cashiers, handling customer concerns, balancing registers, maintaining secure cash handling procedures, and ensuring accurate daily and weekly financial reporting. The Head Cashier sets the tone for excellent customer service and leads by example.Supervise front-end staff, including cashiers and baggersAssist with daily cashier performance and provide coaching as neededEnsure all cash registers are balanced at the end of shifts and troubleshoot discrepanciesProvide prompt and courteous customer service; resolve complaints or escalate to management when neededMaintain a clean and organized checkout areaOpen and close registers, prepare cash deposits, and follow proper cash-handling proceduresInventory and balance lottery tickets and the store safeEnsure that front-end team members follow proper bagging procedures and safety guidelinesCommunicate with other departments to support smooth store operationsEnforce store policies and procedures among the front-end staffMonitor breaks and lunches to ensure compliance with labor laws and store policyPrior experience as a cashier, with leadership or supervisory experience preferredStrong communication and problem-solving skillsExcellent customer service and organizational skillsProven ability to handle cash, reconcile financial records, and maintain accuracyComfortable using POS systems and basic office/accounting toolsAbility to stand for extended periods and lift up to 25 lbs as neededFlexible availability, including evenings, weekends, and holidays