Job TitleAnswer incoming calls, emails, and texts and transfer or respond appropriately in a timely mannerMaintain on-time opening and closing of office dailyMaintain an accurate inventory countOrder supplies and equipment as neededGenerate a weekly schedule for Housekeepers, Lead EHIs and EHIsCreate daily task assignments for Housekeepers, Lead EHIs, and EHIsAdjust daily task assignments for Housekeepers, Lead EHIs, and EHIs as neededAssist in the gathering and preparation of materials needed for Housekeepers, Lead EHIs, and EHIsAssist with billing/invoicing related to contract cleanersComplete data entry into online systems accuratelyBe trained as a backup for ICI related payrollInput and monitor completion of daily tasksDispatch all housekeeping requests appropriatelyAssist with the supervision of all employees in the ICI department by maintaining communications with all ICI staff working in the fieldWork closely with Guest Services, Owner Representatives, and Isle Fix It (IFI) Departments to ensure exceptional guest satisfactionWork closely and cross-train with Laundry to ensure exceptional guest satisfactionInput IFI work orders in a timely manner to resolve maintenance issues prior to guest arrivalHelp develop Quality Assurance Standards for the ICI department in accordance with VRHP standardsCommunicate pertinent information to the ICI team (changes in policy/procedure, IR events, etc.)Work cooperatively with all Company employees in developing Company Equipment StandardsProvide general property services information for guests as neededResolve guest issues promptly with great care and effectivenessAssist with the development and implementation of policies and proceduresPerform or coordinate all administrative duties such as filing, photocopying, typing, etc.Other tasks as assigned by supervisor