Job Description:
We are looking for an experienced OCM Lead to drive organizational change management, business readiness, and user adoption for a large-scale hospitality transformation program.
Key Responsibilities:
- Lead end-to-end change management strategy and execution.
- Develop change management, communication, stakeholder engagement, and adoption plans.
- Partner with executive leadership and business stakeholders to drive alignment and manage resistance.
- Conduct change impact assessments, readiness assessments, and adoption tracking.
- Oversee change communications, leadership messaging, and stakeholder engagement.
- Define training strategy, planning, scheduling, and coordination (no end-user training delivery).
- Monitor adoption metrics, identify risks, and drive corrective actions.
- Provide executive-level updates, readiness reports, and governance dashboards.
Required Skills:
- 8+ years of experience in OCM, organizational change, business readiness, or transformation.
- Strong experience leading enterprise-wide technology or business transformation programs.
- Proven ability to engage and influence senior executives and stakeholders.
- Expertise in stakeholder analysis, change impact assessments, communications, and adoption planning.
- Strong communication, presentation, and leadership skills.
Preferred:
- Hospitality, cruise, travel, resort, or entertainment industry experience.
- Prosci or CCMP certification.
- Experience with digital transformation, ERP, customer experience, or operational platform implementations.
- Experience driving adoption across large frontline and distributed workforces.
OCM Lead (Supernova Web) in Miami at GAC Solutions
This position is listed as full time and onsite. It was posted 2 days ago.