Job TitleWorking experience with Cisco Voice Devices Cisco Unified Call Manager, Cisco Unity, Cisco Contact Center Express, Cisco Voice Gateway, CER and Overhead paging in complex networksHave a clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devicesHave clear understanding on signaling protocols ISDN, SIP, H.323, & MGCPConfigure, install, schedule/validate maintenance, and troubleshoot Phone and Fax including Voicemails, and Auto AttendantsWork & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for resolutionTechnical knowledge in Nortel, Tadiran and Legacy PBXTechnical knowledge on recording solutions such as Nice, TelstartTechnical knowledge on Fax protocolsStrong troubleshooting skill on capturing and analyzing voice application logsStrong interpersonal relationship skills. Strong problem-solving skillDrive to any location, and be available outside normal business hours, including weekendsAddress emergency production issues after hoursProvide guidance and recommendations specific to customer requirementsProvide L3 support to resolve complex and visible production issues as requiredIntegrating Voice services with other technologiesHands-on experience in UCCX scriptsVoice Gateways configuration, deployment and troubleshootingSIP integrations to 3rd party applications (Tadiran, Nortel, AVP, etc.)Ability to communicate at all levels of an organization from end-user to senior management about both business and IT needsUnderstand network engineering best practices and ability to work independently as well as a team playerWork closely with project management to ensure timelines are met with a high level of client satisfactionReview reports to ensure all services are completely and successfully delivered. Proactively intervene to correct problems when they are encountered.
Use metrics to improve processesCommunicate deviances from plan/scope to ensure projects stay on track and follow change processes and implement accordinglyAbility to prepare and review as-built documentation, operating instructions, worksheet and proceduresPerform other duties as requestedSupports the implementation and maintenance of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of servicesCollaborates with Technology partners to help define and understand target strategiesEvaluates new service options, identifies issues and impactsProvides post-implementation support, making system enhancements as needed