Network AdministratorLocation: Denver, CO (Remote and locals to CO Only) Duration: 8+ Months Contract II.The Chief Technology Office division exists to satisfy the business needs of our customers through the development of partnerships, consulting, planning, application development and support, project management, responsiveness, and strategic thinking. Enterprise Applications delivers high-quality application development and support to its customers while looking for opportunities to use newer technologies to deliver those services more efficiently, effectively, and elegantly.This position provides technical network communications support. The position possesses functional knowledge pertinent to network (LAN/WAN/Network) communications technologies and is a contributor to the development, testing, implementing, and maintaining of new equipment.
Equipment may include but is not limited to routers, switches, wireless access points and controllers, and VoIP technologies. This position recommends and obtains approval for network and security design changes that affect all supported sites.Highly desirable qualifications and experience:Comptia Network+ to include strong understanding of TCP/IP protocol suite, network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.Excellent communication and interpersonal skills: Ability to effectively communicate technical information to users and colleagues, both verbally and in writing.Customer service orientation: Strong focus on providing courteous and efficient support to internal and external users.Problem-solving and analytical skills: Ability to identify and troubleshoot network issues efficiently and logically.Familiarity with network management tools and protocols like SNMP, CLI, and network monitoring platforms.Experience working in ServiceNow ticketing systemExperience with Cisco Meraki network equipment configuring, installing, troubleshooting, and supporting switches, and MX appliancesPython Scripting and automation in network administrationCertified Network Professional (CCNP) – Route / SwitchCisco Certified Network Associate (CCNA)Primary Job Duties:Network Operations and Maintenance: 55 % of time Required tasks to fulfill primary responsibility:Provide daily technical operations support and technical expertise for network Infrastructure (hardware and/or software) as it relates to data transport (wired or wireless) and information technology.Assist with the design, installation and configuration of network communications infrastructure, including routers, switches, wireless access points, and wireless LAN controllers.Respond to critical outages and end-user technical issues escalated through the enterprise service desk.Respond to ServiceHub tickets by providing first line response through troubleshooting and escalating the tickets as needed.Determine site requirements in order to set up site networking equipment.Diagnose the cause of technical issues and determine and implement the best course of action for repair or resolution.Make decisions related to network design/administration and implement them accordingly.Make decisions regarding prioritization of workload.Project Engagement: 10 % of time Required tasks to fulfill primary responsibility:Provide high-level technical design recommendations to project managers and stakeholders on matters related to projects having network infrastructure components.Order circuits, coordinate matters related to structured cabling, and install/configure network hardware and/or software as needed to support project efforts and deliverables.Determine network design based on project deliverables.Engage vendors or other client staff as needed to prioritize and schedule tasks relevant to technical implementations needed by projects.Order hardware, software, and/or vendor circuits as needed.Documentation and Monitoring: 10 % of time Required tasks to fulfill primary responsibility:Maintain documentation related to critical network infrastructure design, configuration, and maintenance.Maintain records on maintenance contracts and circuit counts, configuration, and capacity.Design and configure automated monitoring and event notification systems as needed to maximize availability.Update and close escalated service desk tickets in a timely manner.Decide what information is relevant to network documentation and how to best present it in a manner that is consistent with Enterprise and agency standards.Determine when and how to use existing monitoring utilities (i.e. SolarWinds) for troubleshooting or to maintain high network availability.Prioritize service ticket workload.