Mortgage Support ManagerThe Mortgage Support Manager plays a critical role in supporting Mortgage Loan Originators (MLOs) by providing expert guidance on complex loan scenarios and resolving issues that may impede loan progression.This role also oversees the administration of the Bank's Mortgage Loan Originator (MLO) licensing and registration program, ensuring full compliance with the Secure and Fair Enforcement for Mortgage Licensing (SAFE) Act, Nationwide Multistate Licensing System (NMLS) requirements, and applicable federal and state regulations.ResponsibilitiesServe as a primary escalation point for MLOs, providing solutions to complex loan structuring and processing challengesTroubleshoot and resolve issues that may delay or prevent loan progressionManage end-to-end MLO licensing and registration activities through the Nationwide Multistate Licensing System (NMLS)Coordinate onboarding and offboarding processes related to MLO licensing, sponsorships, and regulatory filingsMonitor and maintain active licenses, including renewals, continuing education requirements, and annual attestationsTrack and interpret regulatory changes impacting SAFE Act and MLO licensing requirements, and communicate updates to stakeholdersPartner cross-functionally with compliance, operations, and sales teams to ensure seamless executionPerform other duties as assignedQualificationsBachelor's degree preferred, or equivalent combination of education and relevant experienceMinimum of 3+ years of experience in mortgage licensing, compliance, banking operations, or financial services administrationStrong knowledge of SAFE Act requirements, NMLS processes, and mortgage regulatory complianceExperience supporting mortgage sales and/or operations teams, with a strong understanding of workflow coordination and transaction lifecyclesWorking knowledge of Encompass loan origination system, including navigation, data entry, and pipeline managementDemonstrated ability to analyze and resolve complex issues within a regulated environmentExceptional attention to detail, with strong organizational and time management skillsExcellent written and verbal communication skillsAbility to work independently while effectively collaborating with cross-functional teamsEast West Bank is an equal opportunity employer.Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.CompensationThe base pay range for this position is USD $90,000.00/Yr. - USD $130,000.00/Yr.
Exact offers will be determined based on job-related knowledge, skills, experience, and location.