Monitoring Consultant (BSM Suite, OMI, Site Scope and NNMI)

Monitoring Consultant (BSM Suite, OMI, Site Scope and NNMI)Skill Requirements for Lead (on-site in Memphis):In-depth knowledge of HP BSM Software Suite:Business Service Management and/or Operations ManagerSiteScopeBusiness Process MonitorSNMP based monitoring tools is a plusMultiple scripting languages is a plusHP Service Manager experience is a plusMonitoring Automation skills– Configure Operations Agent and OMI to SiteScopeIn-depth UCMDB and UD skillsExperience in integrating with HP Service Manager in the following modules: Incident Management Module, Problem Management Module, and Change Management ModuleExperience developing and documenting processes, procedures, and policies for tool usage and integrationKnowledge and experience with configuring alerts, dashboards and ad-hoc reportsStrong understanding of service level management (SLAs, SLRs, etc)Determine and document tool backup and recovery proceduresExperience with data management tools and databases (e.g., Oracle, DB2, SQL)Other desirable Skills:Strong interpersonal and communications skillsAbility to relate to a diverse group of people including technical and development personnel, management, business customers, and vendors in a constructive and effective manner.Solid technical background coupled with desire and ability to grasp skills quickly, combined with deep attention to detail along with excellent verbal and written communication skills