Member Support Specialist

The Member Support Specialist provides administrative, operational, and analytical support to the Member Support team and assists with day-to-day coordination of projects, communications, reporting, and member support activities. This role requires exceptional organizational skills, professionalism, confidentiality, and the ability to manage multiple priorities in a fast-paced environment.

The Member Support Specialist must have a “customer service excellence mindset” to deliver a high level of service to members by demonstrating responsiveness, empathy, professionalism, and a commitment to resolving issues effectively while building strong, lasting relationships.

• Assist with daily review and organization of emails, correspondence, and requests.

• Prepare follow-up correspondence and meeting summaries.

• Assist with preparation and proofreading of Newsbriefs and member communications.

• Assist with PLV reports, reconciliation support, coupon analysis, and pricing analysis.

• Create presentations, spreadsheets, charts, and meeting materials.

• Track project timelines and follow-up items to ensure completion.

QUALIFICATIONS:

• Associate degree or bachelor’s degree preferred in Business Administration or related field.

• Minimum of 2-5 years of administrative or business coordination experience.

• Help Desk experience highly preferred

• Demonstrates independent analytical and strategic thinking, applying role-specific knowledge and experience to develop sound recommendations that support business objectives.

• Effectively manages multiple complex priorities while maintaining strong organization, accountability, and attention to detail.

• Utilizes intermediate-level Microsoft Office and business systems skills to efficiently complete tasks and communicate effectively.

• Contributes confidently to discussions by clearly articulating ideas, collaborating across departments, and engaging diverse stakeholders to drive solutions