Manager of Consumer Experience

The first of its kind, HomeDog is an innovative membership-focused community combining a dog-friendly coworking space with doggy daycare and on-site bar/coffee shop. The venue offers members and their dogs an all-inclusive experience to work and play with social events, local food trucks, and pop-up dog services.

Manager of Consumer Experience – HomeDog

Do you want to be a core part of building the culture of a startup business that caters to dogs, people, and a growing community? If so, HomeDog is looking to fill a key role that will help us create a second home for dogs and dog lovers. As a Manager of Consumer Experience, you will wear many hats, and have a unique opportunity to shape an exciting new business from the ground up. This role requires an always-charged social battery, advanced people skills, ambition, and elite ability to multitask.

About You:

• Personable and charismatic – You enjoy interacting with people and are comfortable being one of the primary faces of the business.
• Ambitious and seeking responsibility – You want to own core aspects of the business’ success.
• Reliable and Trustworthy – You’re on time, consistent, and motivated to know the unique nuances of the business model like the back of your hand.
• Positive & Enthusiastic – You believe in the business, love dogs, and genuinely care that members are having a quality experience.
• Flexible - You’re proactive, adapt to the needs of the moment, and willing to step in and help with whatever is needed.
• Active – You enjoy being on your feet and constantly doing something.

About the Job:

• Work the floor, engage with members and dogs, and help resolve any issues
• Oversee member booking platform and check-in for both coworking and dog daycare
• Ensure members are adhering to all HomeDog rules and policies while at the venue
• Plan creative social events for members, coordinating with external organizations and vendors
• Observe member activity and consistently suggest ways to adapt business to improve experience

Requirements:

• Strong love and comfort level with dogs and people!
• At least 21 years old
• Willingness to help everyone on the team with all aspects of the business
• Proficient verbal and written communication including data-entry ability
• Availability to work weekdays and weekends, adapting AM, mid, and evening shifts to the needs of the business
• Ability to stand, bend, and walk throughout your shift – it is physically demanding
• Willingness to work outside as needed in various weather conditions
• The physical ability to lift up to 50 pounds
• Valid driver's license and reliable vehicle. Free parking provided.
• Previous animal handling/care experience preferred, not required

Benefits of HomeDog:

• No overnights! We offer daycare only.
• Enjoy your holidays! We are closed for all major holidays.
• Ongoing training on dog behavior
• Employer contributions for Medical, Dental, and Vision benefits for full-time employees.
• Sick and Paid PTO for eligible employees
• Discounts on our food, beverage, and retail offerings
• Salaried full-time position ~40 hours per week depending on needs of the business