Manager, Hardware Sustaining Engineering

Job Description

Manager, Hardware Sustaining Engineering

Position Type: Onsite (primarily at an HPE office)

Responsibilities

• Provide direct and ongoing leadership for a team of 4-6 hardware sustaining engineers. Coach and mentor team members for high performance and career growth.
• Manage multiple concurrent failure analysis and design change projects, prioritize, allocate resources, track progress and drive to closure on schedule.
• Engage with customers and support teams to review, investigate and resolve customer escalations related to HPE networking hardware.
• Author RCCA (Root cause / Corrective Action) and other hardware quality related reports. Present on RCCA and other hardware quality topics to customers and HPE stakeholders.
• Drive proactive quality improvement in new products and NPI processes through closed loop corrective actions and feedback into design teams.
• Collaborate with Supply Chain and Component Engineering to address component EOL replacement, second source, and value engineering priorities.
• Collaborate with Manufacturing, CM, and ODM teams to resolve critical issues seen in manufacturing and ensure production hardware quality.
• Track team performance through regular engagement, one‑on‑ones and OKRs.

Minimum Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science or equivalent.
• Experience in a hardware design or failure analysis role including 3+ years leading and managing a hardware engineering team.
• Skilled in coaching, team building and supporting career growth of team members.
• Experience in high-speed digital hardware design, test and debug.
• Expertise in hardware quality, failure analysis, root cause/corrective action (RCCA).
• Demonstrated success in managing multiple concurrent programs and priorities and delivering results on schedule.
• Ability to interact and collaborate effectively with cross‑functional teams across multiple geographies.
• Excellent verbal and written communication skills and experience communicating with executive leadership and major customers.

Preferred Qualifications

• Master’s Degree in Electrical Engineering, Computer Science or equivalent.
• 5 years or more in a team manager role with direct reports.
• Strong customer focus, and ability to act as "voice of customer" in driving HW quality, reliability and serviceability goals.
• Familiar with schematic and FPGA design, PCB layout, and manufacturing processes flow.
• Experience working with CM and ODM partners across the world to investigate and remediate HW quality issues.
• Skilled at compiling and analyzing data, working with quality metrics, dashboards (Tableau) and OKRs.
• Familiarity with networking hardware components, interfaces, and systems. Ability to review system‑level test plans and test results and distill down to hardware specifics.
• Experience with product‑lifecycle change management tools such as Agile PLM.

Benefits

• Health & Wellbeing – comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
• Personal & Professional Development – programs to help reach career goals.
• Unconditional Inclusion – inclusive environment celebrating individual uniqueness.

Job Information

Job Level: Manager_1

Salary: United States – Annual Salary USD 153,500 - 291,500 in Massachusetts; 153,500 - 310,500 in California. Variable incentives may also be offered.

Equal Opportunity

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.